VocalScript's closed captioning service ensures that you to get more value from your existing video content by appealing to a much larger audience.
By adding subtitles and/or closed captions to your video content, you allow more viewers to enjoy your content—even with the sound turned off.
Closed captions, also sometimes referred to as English subtitles, appear as text on the bottom of your screen, and typically represent the speech between characters on your television or computer.
Adding closed captions to your video is a vital part of production, especially if your goal is to get your video content in front of a larger audience. Closed captions not only help videos rank higher in search results, but they also increase accessibility, boost engagement, and improve the overall viewer experience.
To help video creators get the most out of their content, VocalScript offers accurate, quality closed captions for any video.
You can upload any video, pull one from YouTube, Vimeo or Instagram, or simply paste a URL to the video you need closed captions for. We offer quick turnaround on closed captions any day of the week. Our video caption experts are available 24/7 to accurately add captions to your videos.
Enable your videos to reach a larger audience by adding subtitles in multiple languages to your content. With VocalScript, it's simple to translate your video from English into Hausa, Igbo and/or Yoruba languages for a flat and affordable rate. In 24 hours, you can expand the reach of your content well beyond local geographical Boundaries.
1. What do I get back from VocalScript?
We produce a text-based caption file. We transcribe the audio of your video and time it. You can download examples and read more here..
3. How do you define caption quality?
We use the definition provided by the national Described and Captioned Media Program. Quality captioning is:
Accurate - Errorless transcription is the goal.
Consistent - Uniformity in style and presentation of all captioning features is crucial for viewer understanding.
Clear - A complete textual representation of the audio, including speaker identification and "atmospherics" (non-speech information), provide clarity. Readable - captions are displayed with enough time to be read completely and are in synchronization with the audio.
Equal - equal access requires that the meaning and intention of the material is completely preserved.
5. Explain your 99% quality guarantee.
We guarantee at least 99% accuracy for files that are clearly audible. Our captions are both FCC and ADA compliant. If there are any discrepancies, we will work closely with our customers to correct them.
7. How do you keep my information confidential?
Your files are private and protected from unauthorized access.
All of our professionals have signed NDAs and strict confidentiality agreements. VocalScript professionals only complete work on our secure platform.
9. What video file formats can you accept?
We can accept all common digital video formats, such as MOV, AVI, MP4, VOB, and Ogg. We also accept links to files on YouTube, Vimeo, and other places on the web.
11. How long will captions take?
Video files under 30 minutes long are typically delivered within 24 hours, often much faster. For longer recordings or recordings with poor audio quality, it may take an extra day or two. The turnaround estimate is based on individual video length, not total order size. Large orders with short videos will still be done quickly. For example, an order with 10 20-minute videos will only take us 24 hours total. Generally, you can assume individual files between 1-3 hours will be returned within 4 days and files over 3 hours will take up to 6 days. Want a turnaround estimate? Contact us.
13. What is the difference between closed captions and subtitles?
Closed captions are intended for deaf or hard-of-hearing viewers. They communicate the video's spoken content and "atmospherics", which are sound effects that are part of the story.
Subtitles are intended for viewers who can hear the audio, but can't understand the language spoken. They usually translate the video's spoken and written language into the viewer's language. Both captions and subtitles use the same file formats, such as .srt and .scc.
15. Will VocalScript sign a non-disclosure agreement?
VocalScript has a strict customer confidentiality policy. However, we understand that some customers require additional documentation via a non-disclosure agreement (NDA). We are happy to sign your NDA, or we can supply one for you. Please contact us.
17. How do you protect my payment information?
We never store credit card information - we simply pass it securely to our bank for safe-keeping. VocalScript maintains a PCI certification for payment processing.
2. Do your captions meet requirements set by Apple, Amazon, Facebook, Netflix, Hulu, and other online stores?
Yes, we strive to have our caption files meet the requirements of all major online media platforms and distributors. We always recommend you double-check the content quality and caption technical requirements before you submit to a third party platform.
4. How do I add the captions to my video?
1. All major browser-based online video platforms can directly ingest our caption files as a sidecar file. Simply upload the caption file for each of your videos.
For more info, check out:
YouTube
Vimeo
Facebook
2. All major VoD stores accept captions as a separate sidecar file. You can submit our caption file to them directly, after you do a quick quality check of your own.
There are many workflows and use cases for how to embed captions as a track within a video file. We can't provide instructions on all of them, but here are some helpful starting points for you to do some research:
-Adobe Premiere Pro
-Apple Final Cut Pro
-Sony Vegas Pro
6. How can we get our videos to VocalScript?
Most customers use our online order form. The order form allow you to upload a video file directly from your computer. Each file must be less than 1 GB in size.
8. How do I pay for my captions?
The online order form will charge your credit / debit card at the time of ordering. You can securely save your credit card info to your account for future orders.
10. What kinds of captioning do you do?
We produce "pop on" captions for pre-recorded video files. We do not at this time offer "roll up" captions. We also do not offer live / real- time captioning.
12. How do you define caption quality?
We use the definition provided by the national Described and Captioned Media Program. Quality captioning is:
- Accurate - Errorless transcription is the goal.
- Consistent - Uniformity in style and presentation of all captioning features is crucial for viewer understanding.
- Clear - A complete textual representation of the audio, including speaker identification and "atmospherics" (non-speech information), provide clarity.
- Readable - captions are displayed with enough time to be read completely and are in synchronization with the audio.
- Equal - equal access requires that the meaning and intention of the material is completely preserved.
14. How do you keep information confidential?
- VocalScript has a strict customer confidentiality policy. Your files are private and protected from unauthorized access.
- All of our professionals have signed NDAs and strict confidentiality agreements. VocalScript professionals only complete work on our secure platform.
16. How do you protect my files?
We encrypt all data - both in transit and where it is stored on our protected AWS servers. Your files are securely stored and transmitted using TLS 1.2 encryption, bank-level security. To deconstruct this jargon, it would take a supercomputer 13.75 billion years to break this encryption and compromise our security. If you'd ever like us to permanently delete your files, just contact us.